Return and Refund Policy

Thank you for shopping with LAVA DESIGNS
We want you to be completely satisfied with your purchase, so we are here to help.

Returns and Refunds

You have 14 days from the date of delivery to request a refund. To be eligible for a refund, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase
Any purchases made using a discount code will receive a refund of the original price (less the discounted price)

Please note that return shipping is at customers’ own expense and we highly recommend including tracking to ensure we receive your return. We are not responsible for lost or misdirected parcels.

Some types of goods are non-refundable, including:

Online promotions such as discounts or gift with purchase
Gift cards

Exchanges

We do not offer exchanges but will gladly refund you within 14 days so that you can repurchase an alternative item if desired.

Damaged or Defective Goods

We pride ourselves on producing quality items. We carefully inspect all items prior to dispatch and take all possible care when packaging, however, if your item arrives damaged or is defective in any way, please contact us within 14 days of delivery at: support@lavadesigns.com.au.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 3-7 business days.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank.

If you’ve done all this and still haven’t received your refund, please contact us.

Contact Us

For questions about refunds and returns, contact us via email at: support@lavadesigns.com.au