Privacy Policy

Privacy Policy

Effective Date: 19 April 2025

1. Introduction
LAVA DESIGNS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.lavadesigns.com.au, make a purchase, or otherwise interact with us.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, billing/shipping address, phone number, payment details.
• Account Information: Username, password, order history, preferences.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages visited and activity on our site.
• Cookies and Tracking Technologies: Used to improve user experience and understand usage patterns.

3. How We Use Your Information
We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Communicate with you about products, offers and promotions
• Improve our website, products and services
• Comply with legal obligations

4. Sharing Your Information
We do not sell your personal information. We may share it with:

• Service Providers: For payment processing, shipping, marketing, etc.
• Legal Authorities: When required by law or to protect our rights
• Third-Party Analytics and Advertising Partners: For site optimization and marketing

5. Security
We implement appropriate measures to protect your personal data from unauthorised access, use, or disclosure.

6. Your Choices and Rights
Depending on your location, you may have rights to:

• Access or update your personal data
• Request deletion of your information
• Opt out of marketing communications

7. Cookies and Tracking
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy, contact us at: support@lavadesigns.com.au